Completed Staff Work is a tool used to provide information to decision makers that will maximize the value of employees to an organization. The methods of completed staff work, which support problem solving and analytical models, are used to truly empower all members of an organization who function in staff role.

The concept of Completed Staff Work is about:

• adding value not cost

• getting it right-first-time

• presenting answers not questions

It encourages professionals to increase their quality of their work and deliver the best output in their organization. This program is designed to provide professionals hands-on practice in implementing completed staff work. They will spend most of their time learning and practicing skills using numerous exercises and real case study analyses along with valuable assignments.


• Define completed staff work

• Use completed staff work to effectively communicate a decision choice

• Apply critical thinking and its characteristics to completed staff work

• Undertand convergent and divergent thinking

• Use the “Plan, Do, Check, Act” model in support of staff work

• Learn Chunking technique for grouping information

• Apply time management & setting priorities

• Use standard problem analysis tools to identify the root cause of a problem

• Complete a quality staff assignment


  • What is staff work and who does it ?
  • What is the doctrine of Completed Staff Work ?
  • The process and standards for Completed Staff Work ?
  • 4 Stages in Completed Staff Work
  • Advantages to implement Completed Staff Work
  • Factors that cause staff not consistent to do Completed Staff Work
  • Frame work for analytical thinking
  • Convergent and divergent thinking
  • “Plan, Do, Check, Act” model
  • Chunking technique for grouping information
  • Time management & setting priorities
  • Problem solving questions


Executive secretaries, administrative assistants and all employees who function in staff role


22 – 24 Januari 2013

08.00 – 16.00 WIB

Hotel Ibis Yogyakarta



Tekad Wahyono S. Psi, M.Psi


Presentation, Discussion, Case Study, Evaluation Pre test & Pos Test


  1. Certificate
  2. Training Modul
  3. Flashdisk
  4. NoteBook and Ballpoint
  5. Jacket or waistcoat or T-Shirt
  6. Bag or backpackers
  7. Training Photo
  8. Training room with full AC facilities and multimedia
  9. Once lunch and twice coffeebreak every day of training
  10. Qualified instructor
  11. Transportation for participants from hotel of participants to/from hotel of training


Biaya kursus: Rp. 6.000.000,- per peserta (Non Residential)

Rp. 5.500.000,- per peserta ( Pendaftaran 3 peserta dari 1 perusahaan)

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